![]() How Can I Generate A Support Ticket?
Posted by The Team at Mindmatrix on 26 December 2013 04:33 PM
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General Guidelines:
Option 1: Email support@mindmatrix.net to Generate a TicketThis will generate a ticket in our Support network. When your ticket is properly generated, you will receive a confirmation email with instructions from Mindmatrix Support containing the Ticket ID number, Subject, Department, Type, Status and Priority. It will also include instructions on how to check the status of or reply to your ticket online. If you do not receive this confirmation message, please go to http://helpdesk.mindmatrix.net to visit our Help Desk. Option 2: Submit a Support Ticket Directly by Visiting the Help DeskYou can generate a support ticket directly by visiting the following link: http://helpdesk.mindmatrix.net 1. Select a departmentInquiries, issues and project requests should go to the General Support Department. Billing inquiries should go to the Billing Department. 2. Fill out general information and set a priorityPlease include your full name and email address along with the Priority of the issue you are submitting.
Tickets with higher priority will be addressed before tickets with low priority. We recommend that you submit any issues with email delivery as high priority. 3. Share required information and detailsThese details will help the support team respond accurately and promptly to your ticket.
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