I Can't Edit Emails in the Media Editor! What Should I do? - Powered by Kayako Help Desk Software
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I Can't Edit Emails in the Media Editor! What Should I do?
Posted by The Team at Mindmatrix on 10 January 2014 04:45 PM

If you are having trouble editing emails in the media editor, you may be experiencing problems due to a poor connection.


Extended loading times accessing the email editor are usually indicators of:

Poor Internet Connection

If you are on a wireless connection, try connecting to a landed Ethernet cable for faster speed, or resetting your router.

Old Cache Data

In order to access many of our tools, you should use the most up to date scripts. The best way to ensure you are using the most up to date scripts is to try clearing your browser of old cached data.

To do this in Google Chrome:

1. Go to Settings

2. Click on the "Clear Browsing data" button.

3. In the pop-up window that follows, check the "Empty the cache" option and click the "Clear browsing data" button.

 

4. Close and re-open your browser.

5. Now, try to access the email editor again.

 

To Do This in Firefox:

1. In the main menu, go to Tools > Options

2. Click on "Advanced" in the Options window.

 

3. In the Cached Web Content section, click on the "Clear Now" button.

 

4. Close and re-open your browser.

5. Now, try to access the email editor again.

 

If none of the above steps work, please contact us at support@mindmatrix.net with:

  • Your Username
  • Name of the email template you are trying to use
  • Description of your problem, including any error messages

Interested in learning more about Mindmatrix software? Join our email list to get the latest software release notes, videos and how-to articles.


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