This document outlines what is needed to complete domain signing with Mindmatrix.

Note - This change will only apply to users with the same domain address, EG: @domainexample.com

To use the company’s from domain for any company, you will need to follow these steps

STEP 1 - Email support@mindmatrix.net requesting Domain Signing. Our team will send you a Work Order for the setup cost.

STEP 2 - After  signing the work order, share the following in your support ticket:

1)      The domain that the company is going to use to send emails (@domainexample.com)

2)       Organization, company or users who would need this domain signing applied. If you are unsure of the users, provide the Organization name.

3)       Login link 

STEP 3 - Our support team will escalate your request to our IT Team. Once received, our IT team will generate the following (this will take approximately 1-3 business days).

*      Instructions to add the spf record and domain key text record for the domain. 

STEP 4 - Add the SPF Record AND Text record for the domain. (Please note that you must add both for the process to be completed).

STEP 5 - Reply to the ticket when you are done.

STEP 6-  Once the spf record is set Mindmatrix will go through a round of testing and adjustments, then the update should be completed.

Technical Instructions for the customer:

- Select an email address to be used for all the custom From emails.

- These steps will allow Mindmatrix to send emails on behalf of the customer's server. 

1)      Add a spf record for their domain

2)      Add a text record

After the spf/text records are set - please inform the Mindmatrix team to update your User ID, to "uncheck" or "send signed emails". This flag must be set per user.

At this point, testing needs to be completed to confirm this is setup correctly.

Warning: Please avoid spamming at all costs. Now that your domain is in the from field of your marketing emails, your company can be responsible if blacklisted. Read more about spam laws in the United States by clicking here. 

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