How do I personalize User/Contact/Company variables in an Asset? - Powered by Kayako Help Desk Software
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Knowledgebase: Personalization
How do I personalize User/Contact/Company variables in an Asset?
Posted by The Team at Mindmatrix on 26 June 2015 06:38 AM
  • To enter personalization variables, select the ‘Field Choose’ icon.

  • You can select either user/company/ contact fields.

NOTE: You can access database added to the page, and insert its variables into the text box.

  • Consider adding user field/s.

  • This section will list out the user field variables. Select the required one.

  • With ‘Type’ as ‘non-conditional’, click ‘Insert & Finish’.

  • You can preview the variable code to be inserted in the relevant section.

  • Click ‘Save’.

 

  • The variable code will display in the text box.

NOTE: You can copy/paste the code anywhere in the text box. However, do not edit the code.

  • Click ‘Accept’.

 

 

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