How does my Live Feed work? - Powered by Kayako Help Desk Software
Search for articles: To find answers to your questions, enter topics into the search bar below. For example, type: "How do I share contacts?" or "Notifications".


Knowledgebase: Dashboard
How does my Live Feed work?
Posted by The Team at Mindmatrix on 24 July 2015 08:44 AM

The live feed is a great resource to view your contacts’ activity. It gives you information on who has been opening emails, visiting your website, filling out forms, and more.

 

2015-07-23_1733.png

 

  • If we look a bit closer at the live feed, you can click on the contact’s name if you want to view a complete history of their activity.

 

2015-07-23_1737.png

 

  • The icon next to the lead score pulls up a menu, so that you can add a contact to a drip campaign, send an asset, SMS, or email, or add this contact to an internal playbook.

 

2015-07-23_1738.png

 

  • To customize your live feed, click on the gears icon next to “Activity”.

 

2015-07-23_1741.png

 

  • By clicking the boxes next to the fields, you can add or remove different criteria from your live feed.

2015-07-23_1742.png

  • Once you have finished making your changes, click “Save”.

 

2015-07-23_1744.png

 

Interested in learning more about Mindmatrix software? Join our email list to get the latest software release notes, videos and how-to articles.


Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).