How do I download the desktop widget? - Powered by Kayako Help Desk Software
Search for articles: To find answers to your questions, enter topics into the search bar below. For example, type: "How do I share contacts?" or "Notifications".


Knowledgebase: Desktop Widget
How do I download the desktop widget?
Posted by The Team at Mindmatrix on 07 August 2015 05:00 AM

To download the AMP desktop widget, go to your AMP dashboard. In the “User profile” icon click on the desktop widget.

 

From there, click on the download button.   

 

 

Open the zip file when it has finished downloading.

 

 

Extract the files using a file extractor application. This demo uses 7-Zip.

Extract_files_7-Zip.png

 

Locate the extracted file and double-click the Windows Installer Package file titled “AMPDesktopVer[version number]”.

 

Extracted_plugin_files.png

 

A setup wizard screen will open; follow the prompts to complete the installation.

Plugin_setup_wizard.png

 

Once the installation is complete, click on the AMP desktop shortcut that has been placed on your desktop.

Plugin_Desktop_Item.png

Click on the gear to open the Settings panel.

If you log into a link other than “https://mm.amp.vg”  you will need to change your Login link. If you are an MSP, enter “https://msp.amp.vg” in the “AMP url” field.

Click “Save and close” to close the Settings panel. This will prompt you to restart the application.

Click on the AMP desktop shortcut to re-open the widget, then enter your MSP Advantage login credentials.

Plugin_login_screen.png

 

Once signed in, your live feed will appear. Click the refresh button to view an updated feed.

desktop_widget_active.png

 

Interested in learning more about Mindmatrix software? Join our email list to get the latest software release notes, videos and how-to articles.


Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).