Knowledgebase: Email
How do I add personalization to an email template?
Posted by The Team at Mindmatrix on 11 August 2015 09:12 AM
  • In the email template editor, click on the </> which is under Insert tab, which is our field chooser. For information on how to access the template editor, click here.

  • Select the type of personalization you would like to add.
  • User fields will be selected by default. These control what information shows up about the User sending the email.
  • Company fields are your company contact information.
  • Contact fields will let you show information about the recipient in the email.

  • For example, in order to personalize an email, I would select ”contact fields”, then I would select “First Name”.

  • Select the “Type” of field you are inserting. A conditional field will only show certain data if a particular criteria is met. A non-conditional field will just show the data as long as it exists.


  • If you select conditional, you will see several options for the rules you want to setup to display data

  • Enter a value or leave the Enter Value field blank. Then click “Insert & Finish” if you’re done.

  • Tailor or style the content you want to appear. You can even put other personalization fields inside of conditions, like in the example below:

  • Everything between the two [if] [/if] brackets will be displayed following your rule. In the example above, If the value for a contact’s first name is available in the database, then this email will show “Hi Stacy Smith,” at the top.

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