How do I view a usage report on an email template? - Powered by Kayako Help Desk Software
Search for articles: To find answers to your questions, enter topics into the search bar below. For example, type: "How do I share contacts?" or "Notifications".


Knowledgebase: Reports
How do I view a usage report on an email template?
Posted by The Team at Mindmatrix on 13 August 2015 06:43 AM
  • A usage report will show you how many of employees are using the email templates created in the Setup section.
  • To access a usage report click on Setup, then select Asset Management, then Templates and then select “Email”.

  • Check the usage and sent numbers on single templates. “Usage” shows the number of individual employees using this template, “Sent” shows the total number of emails sent using this template by all employees.

 

  • To view a report on how often individual users send this email template to their lists and how well potential customers are responding, click on the usage number.

 

  • The Status and Activity graph show how often potential customers open the template and click on links within the the template. You can view their activity on a daily, weekly, monthly and yearly basis. Below the graph are boxes showing the total number of employees who have used the graph,the total number of emails sent using that template, the number of emails opened, and the number of links clicked. Total views and clicks are in parentheses, while unique views and clicks are listed outside the parentheses.  
  • If you click on the open rate or click rate, you can check on whether or the users who sent the report, view their open ratio, click-through ratio, subject line they used, and the last date the email was sent.

 

  • To download a spreadsheet of users and number of times they used the asset, click the export button.

 

Interested in learning more about Mindmatrix software? Join our email list to get the latest software release notes, videos and how-to articles.



Attachments 
 
 image 9.png (44.37 KB)

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).