How do I edit contact information? - Powered by Kayako Help Desk Software
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How do I edit contact information?
Posted by The Team at Mindmatrix on 09 September 2015 05:34 AM

To edit the information for an individual contact, go to “Connections”, then “Contacts” and click on the contact that you wish to edit.



This will open up the “Contact” window. In the “Info” and “Address” tabs, you can edit a contact’s demographic information.



Changing a contact’s interest level or customer status

The preferences tab will allow to specify how close a contact is to become a customer.


Mindmatrix software will automatically estimate a contact’s interest level based off of his or her activity, however, by disabling the “Auto-Adjust” option, you can manually adjust a contact’s interest level or customer/ non-customer status. (This, in turn, will change the information displayed on the “Prospect Conversions” Chart on the dashboard).


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