How can I see the results of the contacts in a running email drip campaign? - Powered by Kayako Help Desk Software
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How can I see the results of the contacts in a running email drip campaign?
Posted by The Team at Mindmatrix on 19 October 2015 07:32 AM

Step 1: Click to expand “Manage” and click on “Campaigns”. Then click on “Drip (Nurturing)”.

Step 2: Select a template and click on “Report”.

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Step 3: This will open the Program Report Breakdown.

C:\Users\admin.NEWPLANS\Desktop\Sunaina\Mindmatrix\August 2015\How can I see the results of the contacts in a running email drip campaign\Image for program report.png

A) Total Contacts: Total contacts refers the total number of contacts in the drip.

B) Active Contacts: Active contacts refers to contacts who have not completed the drip process.

C) Contacts Waiting: Waiting Contacts refer to contacts that have been sent an email.

Condition 1: If the “Contact Waiting” number is “0”, the email has been sent to the contact.

Condition 2: If the “Contact Waiting” number is “1”, the email is not yet received by the contact.

D) Open (Open Rate): Open rate refers to total number of emails opened by the contacts.

Step 4: To get a detailed report of “Contacts Waiting” or “Open (Open Rate)” click on the number displayed.

C:\Users\admin.NEWPLANS\Desktop\Sunaina\Mindmatrix\August 2015\How can I see the results of the contacts in a running email drip campaign\Image for program report.png

These metrics can provide a good overall picture of the effectiveness of your drip campaigns.

 

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