How to view a Non-Contact Centric Playbook Report - Powered by Kayako Help Desk Software
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How to view a Non-Contact Centric Playbook Report
Posted by The Team at Mindmatrix on 19 October 2018 12:36 PM

Non contact centric playbook usage report can be pulled by going to Reports > Asset Report. Select the Internal playbook option in the drop down menu.

This will show us all the playbooks present in the user account. If we click on the numbers next to the non contact centric playbook, it will show us the users who have used that playbook.

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