Knowledgebase: Contacting Support
How do I add another User to my MSP/IT Advantage company account?
Posted by The Team at Mindmatrix on 31 July 2019 09:16 AM

Unless otherwise noted in your contract, your MSP/IT Advantage account comes with one Admin account and the option to have five additional users, for a total of six accounts. 

To add a new user account, email with the following information:

  • Type of user account (Sales or Marketing)
  • User Name
  • User email
  • User title
  • Company
  • Any contacts or assets that should be shared with your new account.
  • Install or Login URL (For eg, for MSP Advantage users)

Support will confirm the request, and follow-up with an email to you and the user for whom the account is being created.

While you are waiting for the confirmation email from Support, tell the person you are creating an account for that they should be on the lookout for an email from our team with their login credentials. You can also share this New User Guide with them to help them prepare for success. Your consultant can provide a program overview for the new user in your next monthly call.


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