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Knowledgebase : Contacting Support

GENERAL GUIDELINES: * Please submit only one ticket per issue so that our team can help you more efficiently * You can generate a Support ticket in two ways: by emailing us directly at support@mindmatrix.net or via the ticket system at http://my.mind...
In order to be successful in the MSP Advantage and IT Advantage programs, you need to take advantage of more than just the software - it is also important to attend consulting sessions designed to help you improve your inbound lead generation. When custom...
In addition to online chat support, a ticket submission system and email, you can also contact our team directly via phone. If one of our Specialists is available, they will assist you directly in any issues you are experiencing, or create and escalate ...
You can contact our General Support team via our Online Chat Support [http://my.mindmatrix.net/visitor/index.php?/LiveChat/Chat/Request/_sessionID=edqiii50fik3ri8po47gcid4fsabxigt/_proactive=0/_filterDepartmentID=/_randomNumber=22/_fullName=/_email=/_prom...
MSP ADVANTAGE MEMBERS Your MSP Advantage account comes with a base of 3 service hours for the Premiere package. As a part of this package, you can order the following items: * Modifications to existing landing pages. * Original emails with content...
DON’T HAVE TIME TO COMPLETE THIS MONTH’S ACTION ITEMS? WE CAN HELP. We know you have a lot of responsibilities, and sometimes marketing falls lower on your list of to-dos. We want to help you succeed! Here are some tasks we can perform for you so you ca...
Once your new website by Mindmatrix is launched, you can request changes on a monthly basis. You receive up to 3 hours of production time per month to implement changes to your website. Unused time does not roll over. WHAT KIND OF CHANGES CAN I REQUEST?...