Knowledgebase - Powered by Kayako Help Desk Software
Search for articles: To find answers to your questions, enter topics into the search bar below. For example, type: "How do I share contacts?" or "Notifications".



RSS Feed
Knowledgebase : Email

You can add the following IP Addresses to your white list to ensure delivery from our email servers. (The 0/29 value indicates a range from 0-29) 63.174.23.0/24 [http://63.174.23.0/24] 206.210.87.0/29 [http://206.210.87.0/29] 206.210.87.8/29 [http...
RESPONSIVE EMAIL TEMPLATE EDITOR FEATURE: Along with the existing email template editor, users now have the option to switch to the new Responsive Email Template Editor for a mobile friendly output. WHO WILL BE USING THIS? This feature can be used...
You must use caution when pasting HTML from one design editor to another and the Mindmatrix software is no exception. If you are using a program, such as Dreamweaver, to generate the HTML- there are some best practices to use when pasting that code into t...
* To send an email, first go to Communicate, then Email.   * To create a new email, click "Compose".   * When the window to compose your email pops up, you have two options for creating your email: use a template or create your own email.   ...
* To create a template, click on Setup, then ASSET MANAGEMENT > TEMPLATES > EMAIL > CREATE. * Hit "Go" on the window that opens, you do not need to select "Questionnaire" * Type in the name of the email template, write a description, and give the ...
* In the email template editor, click on the 3 bars icon and scroll down to choose , which is our field chooser. For information on how to access the template editor, click here [http://my.mindmatrix.net/index.php?/Knowledgebase/Article/View/367/178/...
* A usage report will show you how many of employees are using the email templates created in the Setup section. * To access a usage report click on Setup, then select ASSET MANAGEMENT, THEN Templates and then select "Email". * Check the usage and ...
* Mindmatrix allows you to use a variety of metrics to measure the effectiveness of your emails, the most important of which is condensed into an easy to digest report. To view, these reports click on "Communicate" and then select "Email".   * Sele...
* The comments and rating sections will help you to measure how much users like or dislike a particular template. To access these menus, click on "Setup", then click on "Asset Management," then "Templates", and then select "Email".   * To view the ...
TO EDIT AN EMAIL TEMPLATE FIRST CLICK ON CLICK ON “SETUP,” THEN CLICK ON “ASSET MANAGEMENT”,  THEN CLICK ON “TEMPLATES”,  THEN SELECT “EMAIL”, AND THEN CLICK ON THE EMAIL TEMPLATE THAT YOU WISH TO EDIT.  WHEN YOU OPEN THE EMAIL IT WILL ALREADY BE SET TO...
There are three ways to access the reports on your drip email campaigns. The most straightforward method is to go to "Reports", then "Drip Campaign".     From there, click on the campaign that you would like to examine.     This will open up a...
SENDING OUT EMAILS FROM MINDMATRIX USING YOUR GMAIL ACCOUNT Users can send Mindmatrix emails through their Gmail account, (as in the email will use a Mindmatrix template, but will appear to have come from Gmail), however, this will only work if the email...
In an email AB test, a user sends off two versions of an email that have only one difference between them in order to test which version is more effective. To create an A/B test, go to "Reports" and then communicate, and then create an A/B test. Give ...
* To use the call to action feature in an email template, click on the "insert object" tab and then click on the drag and drop the "Call to Action" button wherever you want it to appear on the email. * Once you place the "Call to Action" button, the ...
Prior HTML knowledge is required to add borders to your HTML template. Below are steps to add a border to your HTML email template. * Open your Setup -> Asset Management -> Templates -> Email -> open your email template. * With your email template...
Since Mindmatrix software uses marketing IPs to send emails, certain email addresses are banned for use to ensure the best delivery rate for your email campaigns. If you request a banned email address at the support desk, the request to update your acco...
ASK CUSTOMERS TO WHITE LIST OUR IPS The best way to ensure your emails reach your contact's inbox is to white list our IPs. Ask your contacts to whitelist any IPs within spf.mindmatrix.net Mindmatrix IP Addresses to Whitelist: 63.174.23.0/24 206.21...
If you are a channel manager, marketer or admin in a Mindmatrix Channel Program, you will want to engage with the users in your portal to encourage adoption in addition to sending ongoing communication for training, onboarding, and more. _Note: If you a...
Go to Manage>Campaigns>Drip (Nurturing). Next, click on the "Edit" link for the campaign you would like to edit. **Please note that if you are going to make changes to a drip campaign that you will need to pause the drip. To pause the drip, click on t...
Go to Manage>Campaigns>Drip (Nurturing). Next, click on the "Edit" link for the campaign you would like to edit. **Please note that if you are going to make changes to a drip campaign that you will need to pause the drip. To pause the drip, click on t...