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Nov
6

All users should enjoy normalized access to Mindmatrix.

If you are continuing to experience access issues to your Mindmatrix account, please email support@mindmatrix.net.

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Oct
10

In the coming weeks, we're changing the look, feel and functionality of our Daily Reports to share greater insight with you on what you can do in your account in Mindmatrix. 

We're also adding additional reporting on lead, website, and contact activity.

How does the report create recommendations?

The recommendations generated by the report are based on role permissions for your account. If your account has access to create opportunities, and you have not created an opportunity yet, your Daily Report will be updated to automatically encourage you to register opportunities.

Can I change the color/appearance of the report?

The report's appearance is based on your company or organization's branding colors. If you are a channel manager, your company logo will be used in the report.

If I don't like the report, can I disable it?

Disable reports by navigating to the Setup > User Management section from a Super Admin account. From here, you can toggle off the Daily Report function.

Below is an example of this updated report for Channel Managers:

 

 

Updated report for marketing users:

Updated report for sales users:

 

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Sep
25

We are excited to announce updates to existing features in Mindmatrix

 

Social Media

There have been several improvements to social media posting through Mindmatrix

1. Removal of links to social images posted via the Image Galleries

2.  Users may set a "default page" for Facebook social media postings to allow administrators with Social Director access to post on their behalf easily. (Channel Marketing managers should check with their Enablement specialists to learn more!)

3. When using Social Director, you can now also post on behalf of Organizations and Groups to syndicate messages to social media pages.

 

4. Gain insight into likes, shares, and comment counts on social media posts.

 

Reports

User reports have been enhanced for Channel Managers and Super Admins.

General UI Improvements

General UI improvements and updates have been made for common features.

 

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Aug
24

The hot fix for all live feeds has been released. If you continue to experience issues, please email our team at support@mindmatrix.net

 

- Client Services 

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Aug
15

For users brand new to the Mindmatrix Assist feature, we've compiled tips on how to make the best use of the tutorials and walkthroughs added to your account.

Click the link below to review:

READ: Did you know you can find answers to your questions using Assist Me?

 

 

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Aug
4

We've shared an email on best practices for using the new Mindmatrix Assist feature for MSP Advantage customers.

To read more, click here.

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