News - Powered by Kayako Help Desk Software
Search for articles: To find answers to your questions, enter topics into the search bar below. For example, type: "How do I share contacts?" or "Notifications".


RSS Feed
News
Jul
18
To all customers:
 
Thank you for your patience. The issue effecting tasks in Mindmatrix is now resolved.

 

Read more »



Jun
19

New updates are available from Mindmatrix. To learn more, click here.

Read more »



Jun
7

This week, your Mindmatrix account is being updated with new Terms of Service/Use.

Make sure you login to accept these terms to continue using services with our support team or access Mindmatrix software.

To read our new terms of service, click here.

Read more »



May
25

Notice for all Microsoft Dynamics users with integrations with Mindmatrix

Due to a recent API update, syncing to Microsoft Dynamics will be disabled until May 28th, 2018.

This is to provide support for the opportunity syncing beta release to Mindmatrix.

If you are a current user of Microsoft Dynamics and would like to continue to sync your contacts to Mindmatrix during this off period, please see our instructions for manually importing lists.

 

Best,

Client Services

Read more »



May
16

If you've been following our GDPR awareness campaign for the past 60 days, you may already be aware of the changes you need to make to your GDPR affected contacts by May 25th, 2018.

If you're not--don't worry--you still have time to prepare.

Please review our detailed support article on steps you can take to ensure you are properly tracking compliance in Mindmatrix.

You can review our advice here.

If you missed our latest announcement from May 15th, click here!

Remember to also consult your own legal resources to ensure that you are properly adding only consented contacts to your lists once GDPR goes into effect!

Read more »



Feb
28

Mindmatrix is temporarily disabling syncing activities from Mindmatix AMP to CRMs until the release of an update scheduled for March 16, 2018. 

Why are we disabling integrations until the release this update?

Recent API changes have required additional work from our development team to update the activity syncing functionality. In order to release this update safely, we have disabled this feature until the release is ready for all clients.

What changes will this update include?

The update planned for March 16th will improve the reliability of pushing to do tasks or activities to your CRM and remove an issue found with a recent change to Connectwise and Autotask APIs.

What should I do if I still want to receive notifications from Mindmatrix while this feature is disabled?

If you have CRM integration and still would like to receive notifications from Mindmatrix, we recommend enabling email notifications until this update is released.

To stay on top of your alerts, you can enable email notifications instead by following instructions found here.

If you have any questions or need assistance, please email our team at support@mindmatrix.net.

 

Read more »